This Refund Policy applies to all purchases made on the Hyranse platform, available at https://hyranse.com/.
1. 30-Day Money-Back Guarantee
We offer a full refund within 30 days of your first purchase, provided that no more than 5 search queries have been used under that subscription.
To be eligible for a refund, both of the following conditions must be met:
- The refund request is submitted within 30 days of the initial purchase date; and
- No more than 5 search queries have been used during the subscription period.
This guarantee applies to the first purchase only. Renewal payments and subsequent purchases are not eligible for a refund.
For the purposes of Terms and Refund Policy, a "search query" means a Candidate search performed through the Hyranse platform using the available search functionality.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Renewal payments (monthly or annual);
- Requests submitted after 30 days from the original purchase date;
- Subscriptions where more than 5 search queries have been used;
- Partial periods of any subscription;
- Any purchase other than the first subscription purchase.
3. How to Request a Refund
To request a refund, please contact us at support@hyranse.com with the following information:
- Your account email address;
- Date of purchase;
- Reason for the refund request.
We will review your request and respond within 3 business days. Approved refunds will be processed within 5–10 business days to your original payment method via Stripe. The exact time required for the refunded funds to appear in your account may vary depending on your bank or payment provider.
4. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.